1. Return Policy

  • Return Conditions: Due to our commitment to providing high-quality products, all sales are final. We do not accept returns unless there is a quality issue or damage with the product.
  • Quality Issues: If you receive a product with noticeable quality issues or damage, please contact us within 7 days of receiving the item. We will require you to provide relevant evidence (e.g., photos or videos) for review.
  • Resolution: For returns that meet the conditions, we will offer a full refund or replacement. Returned products must be in their original packaging and include proof of purchase.

2. Refund Policy

  • Refund Requests: Refund requests must be made within 7 days of receiving the item. We will review the request based on the product’s condition and issue.
  • Refund Processing: Once the refund request is confirmed, we will process the refund within 7 business days. Refunds will be issued to the original payment method.
  • Refund Costs: If the return is due to a quality issue or incorrect shipment, we will cover the return shipping costs. In other cases, return shipping costs will be borne by the customer.

3. Non-Returnable and Non-Refundable Items

  • Custom Orders: Custom products or those specially made to customer specifications are not eligible for return or refund.
  • Expired Return Period: Return requests made after 7 days of receipt will not be accepted.
  • Used Products: Used or damaged products are not eligible for return unless due to a quality issue.

4. How to Request a Return or Refund

  • Step 1: Contact our customer service team with your order number and a description of the issue.
  • Step 2: Provide the required evidence (e.g., photos or videos) to help us verify the issue.
  • Step 3: Follow the instructions provided by customer service for returning the item, ensuring it is properly packaged during return.

5. Customer Support

For any questions or further assistance, please feel free to contact our customer service team. We are dedicated to providing you with satisfactory solutions and ensuring a positive shopping experience.