At Starhalo Lighting, we understand that you may have questions about our products, services, or processes. To make your experience smoother, we've compiled answers to some of the most frequently asked questions.

I purchased the wrong product (size, color). What do I do?

Please contact our Customer Service team to begin the process of a return and refer to our Return Policy for complete details.

How do I change my delivery or shipping address?

If you ordered on our website,, or other online marketplaces, please contact our Customer Service Team so they can review your order and answer your questions.

I need to change the order I just placed. What do I do??

Please Contact Our Customer Service Team to cancel your order and reorder the product(s) that you want. Have your order number ready so our team members can quickly assist you with this change request.

Do you offer bulk buy or discounts for high-volume customers?

Yes, Starha Lolighting offers bulk buying options to customers who qualify. Please complete the Bulk Sales & Inquiry Form to provide details about which products interest you and the estimated quantities you wish to purchase. A Starha Lolighting Sales representative will correspond with you.

How can I place an order?

You can browse our product catalog online and contact our sales team via email or phone to place your order. For bulk orders or special requests, feel free to discuss with our team for personalized assistance.

What types of lighting products does Starhalo Lighting offer?

We provide a wide range of high-quality lighting solutions for commercial, industrial, and residential applications. Our catalog includes LED high bay/low bay lights, floodlights, tube lighting, shop lights, and outdoor fixtures such as parking lot lights and canopy lights.

Can I customize lighting products for my specific needs?

Yes, we offer customizable lighting solutions to meet your unique requirements. Whether it’s specific dimensions, color temperatures, or other specifications, our team can work with you to create the perfect product.

Are your products environmentally friendly?

Absolutely. All our lighting products are designed to be energy-efficient and environmentally friendly, helping businesses reduce their carbon footprint while enjoying high-performance illumination.

What payment methods do you accept?

We accept various payment methods, including wire transfers, credit cards, and other secure payment options. Details will be provided during the order confirmation process.

How can I contact Starhalo Lighting for further inquiries?

You can reach us via our website contact form, email, or phone. Our customer service team is available to assist with any questions or concerns.